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Accessibility - systems
requirements for vision impaired users
Screen reader and magnification
software
To access the data transfer
facility, we recommend JAWS ® for Windows ® version 8.0, MAGIC ® version
9.0, ZoomText ® version 8.12, or later versions of these applications.
If you encounter any problems using
the portal with these tools, contact the Tax Office on 1300 139 373.
Adjusting your screen display
settings
The data transfer facility has been
tested with screen resolutions of 1024 x 768 and 1280 x 1024. To change the
screen resolution in Windows:
- Select the Windows <Start>
button
- Go to <Settings> and select
<Control Panel> in the menu
- If you have Windows XP, select
<Appearance and Themes>, then select the <Display> icon. For other
operating systems, just select the <Display> icon
- Select the <Settings> tab
- Adjust the screen resolution
bar until the pointer shows 1024 x 768 pixels
- If you have Windows XP, select
<OK>. For other operating systems, select <OK> twice. The display
settings will adjust and then choose to accept the changed settings.
The standard font used on this site
is Arial at 10pt size (medium). If you would like to change the display font
and/or font size you can do so by modifying the font settings in your
browser options/preferences.
If you modify your settings you will
also need to ensure you set the browser to ignore font styles and sizes
specified on web pages.
Internet browsers
The
data transfer facility will work on any Internet Explore version 6 or later.
How
to check your browser version
|
Window users |
- start the browser
- select Help, and
- select About
Internet Explorer.
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How
to update your browser version
Download the latest browser versions
by following the link below:
·
Internet Explorer for Windows
Scripting
To use the data transfer facility,
we recommend that your browser has ‘Scripts’ enabled. If it is disabled, the
facility may not function correctly.
How to check your browser settings
|
For these internet
browsers |
scripting settings appear on these pages. |
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Internet Explorer 6 or later |
1.
Tools
2.
Internet Options, and
3.
Privacy tab.
Scripting settings appear under this tab.
Note: You may also add the Data Transfer facility (https://datatransfer.ato.gov.au)
to your list of trusted sites. |
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Limitations
The supported compression tools are
WinZip and PKZip.
Only one file can be included in a
compressed file. If more than one file is included, only one will be
processed by the facility.
Technical troubleshooting
If you are experiencing technical
problems, the information below may assist you to resolve them.
|
Problem |
Possible reason |
Solution |
|
Error: Page not found |
You need 128-bit encryption
to enter the data transfer facility. |
We recommend you update your
browser version. Refer to
How to update your browser
version |
|
‘Java Error’ message
displayed or you are taken unexpectedly out of a page. |
Your personal computer has
an old browser installed which does not support JavaScript. |
Upgrade to the latest
version of your browser. Refer to
How to update your browser
version |
|
JavaScript is disabled on
your browser. This error may only occur on specific pages within the
portal that use JavaScripting. |
Enable JavaScript on your
browser. This will usually be an option under ‘User Preferences’.
Instructions on enabling JavaScript should be found in your
browser's help facility. |
|
‘404 – is displayed Not
found’ error message |
Your company's internet
firewall does not allow Java scripts. This error may only occur on
specific pages within the portal that use JavaScript. |
This is not usually a
problem if you connect to the internet via an Internet Service
Provider (ISP). However, if you are accessing the internet using
your corporate internet connection, talk to your information
technology area. |
|
JavaScript is disabled on
your browser. This error may only occur on specific pages within the
portal that use JavaScript. |
Enable JavaScript on your
browser. This will usually be an option under ‘User Preferences’.
Instructions on enabling JavaScript should be found in your
browser's help facility. |
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Missing pages or system
overload. This error usually occurs immediately when you try to open
a page. |
Record the URL of the page
you are trying to open. Then contact the Tax Office on
1300 139 373. |
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Your Internet Service
Provider (ISP) either does not have the https port enabled or has
altered it via a proxy server. Therefore, your internet connection
failed after selecting a menu option and you have not been able to
progress to the next screen. |
You will need to call your
ISP to check with them if they have https enabled and get advice
from them on the solution to this problem (your service provider may
instruct you to change your default port number to allow https to
work). |
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‘500’ error message is
displayed |
Internet congestion. This
error usually occurs after your browser has timed-out after several
seconds. |
Try again later. |
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